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“91% of organizations said they aspire to be among the customer experience leaders in their industry…yet only 37% had started any kind of a formal CXM initiative.”

- Tim Walters Ph.D.
Digital Clarity Group
What’s CXM? CXM is the process of providing unforgettable experiences to your customers at every touchpoint – online, on the phone, on social, and in person. The reasons to invest in CXM are:

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