LOGIN
CONTACT US QUESTIONS? 888.759.7868
The Company
Customer Pact
THE CHALLENGE
We, customers and companies alike, need to trust the people with whom we do business. Customers expect honest, straight forward interactions where their voices are heard. Companies work to inspire brand loyalty and deliver satisfaction while trying to understand their customers better. It is evident that we all have a crucial stake–and responsibility–in transforming the adversarial tone that too often dominates the customer experience.
A CALL FOR SHARED RESPONSIBILITY
You can trust SkyQuota. Open, authentic communication comes with mutual responsibility. At SkyQuota, we believe in sharing our rewards and maintaining honesty and integrity in all that we do. Let's realize a fundamental shift in our business relationships together through these commitments.
Companies
  • Use respectful, conversational tones and avoid corporate doublespeak.
  • Encourage employees to use real names and provide a personal touch to every interaction.
  • Anticipate that problems will occur, and set clear expectations for how you will address issues.
  • Cultivate a public dialogue with customers so they feel they are always heard and valued.
  • Demonstrate good intentions by speaking plainly, earnestly, and candidly with customers.
Employees
  • Be understanding. Show the respect and kindness to others that you'd like shown to you.
  • Use your real identity, and strive to foster a long-term reputation with the company.
  • Recognize that problems occur and allow time for the company to competently address them.
  • Share issues directly with the company so you can work together to proactively solve problems.
  • Give companies the benefit of the doubt, and be open to what they have to say.
By working together in these ways, we are able to build long-term relationships that lead to trust, strong communities, and sustainable businesses. We, as companies and customers, support this call for change.
© Copyright 2017 SkyQuota.Inc. All Rights Reserved.